Wisebits is a place where innovation and technology come together. We strive to make our platform the best in its field, and we know it’s possible thanks to our professional team. Right now, we are in search of a talented professional!
- Review and moderate content, including text, images, and videos, to ensure compliance with company guidelines and policies.
- Identify and remove inappropriate, offensive, or spammy content.
- Respond to user inquiries and support requests through various communication channels
- Provide accurate and timely information to users, addressing their concerns, and resolving issues effectively.
- Troubleshoot technical problems users may encounter and escalate technical issues to the appropriate teams.
- Provide insights and recommendations for improving User s engagement and content quality.
- The candidate must have EU work permit.
- Strong written and verbal communication skills, B2 or higher level of English language proficiency.
- Experience in customer support, content moderation.
- Ability to remain calm and professional when dealing with difficult situations or users.
- Familiarity with online platforms and social media.
- Proficiency in using moderation tools and software.
- Ability to work during weekends.
- Competitive salary and performance-based raises (EUR only);
- Remote work;
- Professional development opportunities;
- The active and cool team;
- No bureaucracy: we have transparent administrative processes and communication.