Content Moderation Team Lead (Cyprus, relocation)

Responsibilities:

Manage Content Moderation team: optimize and improve existing team structure, train existing agents, hire and onboard new agentааs;

Improve customer service experience, create engaged customers;

Build SLAs system for the department, setting up goals and KPIs for the team;

Evaluate Customer Support agents performance; mentor and motivate them to achieve qualitative and quantitative targets;

Develop Moderation procedures, policies, and standards; develop and maintain internal knowledge base;

Maintain an orderly workflow according to priorities.
 

Our requirements:

Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser’s Dev Tools;

Ability to use various browser dev tools tabs: console, network, application;

Basic knowledge of Linux;

SQL;

Experience with logs (in files, in kibana);

Excellent knowledge of English language;

Excellent Microsoft Office skills.
 

We offer:

Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc);

New iMac, or PC on Linux with several displays? The choice is all yours!

Career growth and professional development in a rapidly growing global project;

Medical insurance, gym, language courses, corporate mobile plan, Udemy courses and conferences all over the world, and many more;

Free daily catering in the office and health bar.

Content Moderation Team Lead (Cyprus, relocation)
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