Manage Content Moderation team: optimize and improve existing team structure, train existing agents, hire and onboard new agentааs;
Improve customer service experience, create engaged customers;
Build SLAs system for the department, setting up goals and KPIs for the team;
Evaluate Customer Support agents performance; mentor and motivate them to achieve qualitative and quantitative targets;
Develop Moderation procedures, policies, and standards; develop and maintain internal knowledge base;
Maintain an orderly workflow according to priorities.
Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser’s Dev Tools;
Ability to use various browser dev tools tabs: console, network, application;
Basic knowledge of Linux;
Experience with logs (in files, in kibana);
Excellent knowledge of English language;
Excellent Microsoft Office skills.
Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc);
New iMac, or PC on Linux with several displays? The choice is all yours!
Career growth and professional development in a rapidly growing global project;
Medical insurance, gym, language courses, corporate mobile plan, Udemy courses and conferences all over the world, and many more;
Free daily catering in the office and health bar.