Head of Technical Support // Relocate

We are building the future of live entertainment.

We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the whole world's "problems" better, together!

This is a great opportunity for a tech-savvy, team-focused, and results-driven Technical Support Manager / Team Leader, who will help us provide the best possible levels of customer service and willing to relocate to sunny Cyprus.

It’s worth joining us if you want:

  • Setting up a process of interaction between Dev/QA teams and Technical Support
  • Diagnosing and troubleshooting complex technical issues reported by customers and developing solutions for them ensuring customer satisfaction
  • Maintaining internal knowledgebase on our products, features, and troubleshooting procedures
  • Optimize and improve the existing team structure, training & development

Our expectations of the ideal candidate:

  • Excellent communication skills in English and Russian (written & spoken)
  • 5+ years of experience working in technical support (2-3 Tier), 2+ years of people management experience
  • Experience in B2C technology-based products or services is preferred
  • Good understanding of web services and client-server architecture
  • Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser's Dev Tools
  • Ability to use various browser dev tools tabs: console, network, application
  • Understanding development processes and the ability to correctly describe bugs
  • Ability to diagnose and troubleshoot basic technical issues

Would be considered as an advantage:

  • Basic knowledge of Linux
  • SQL
  • Experience with logs (in files, in kibana)

We offer

  • Comfortable office in Limassol, Cyprus
  • No dress-code and bureaucracy
  • Young and energetic team
  • An attractive package of remuneration
  • Competitive Salary
  • Medical insurance
  • Free lunches
  • Corporate mobile number
  • The chance to work in a passionate team with cutting edge technology and business models
  • Relocation package - tickets to Cyprus and 1-month accommodation provided by the Company. The company will also assist you with bringing along your family
Head of Technical Support // Relocate
.doc, .docx, .rtf, .pdf, .zip
By clicking Apply, I consent
to processing of my personal data