We are building the future of live entertainment.
We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the whole world's "problems" better, together!
This is a great opportunity for a tech-savvy, team-focused, and results-driven Technical Support Manager / Team Leader, who will help us provide the best possible levels of customer service and willing to relocate to sunny Cyprus.
It’s worth joining us if you want:
- Setting up a process of interaction between Dev/QA teams and Technical Support
- Diagnosing and troubleshooting complex technical issues reported by customers and developing solutions for them ensuring customer satisfaction
- Maintaining internal knowledgebase on our products, features, and troubleshooting procedures
- Optimize and improve the existing team structure, training & development
Our expectations of the ideal candidate:
- Excellent communication skills in English and Russian (written & spoken)
- 5+ years of experience working in technical support (2-3 Tier), 2+ years of people management experience
- Experience in B2C technology-based products or services is preferred
- Good understanding of web services and client-server architecture
- Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser's Dev Tools
- Ability to use various browser dev tools tabs: console, network, application
- Understanding development processes and the ability to correctly describe bugs
- Ability to diagnose and troubleshoot basic technical issues
Would be considered as an advantage:
- Basic knowledge of Linux
- SQL
- Experience with logs (in files, in kibana)
We offer:
- Comfortable office in Limassol, Cyprus
- No dress-code and bureaucracy
- Young and energetic team
- An attractive package of remuneration
- Competitive Salary
- Medical insurance
- Free lunches
- Corporate mobile number
- The chance to work in a passionate team with cutting edge technology and business models
- Relocation package - tickets to Cyprus and 1-month accommodation provided by the Company. The company will also assist you with bringing along your family