Customer Support Specialist

Wisebits is an international IT company, a true industry trendsetter with 10 independent projects. Over 300 employees from 12 different countries work happily on our project.

Our project is a strong global service for streaming and media entertainment. We strive to create future-oriented, high-load products, a monthly service of more than half a billion user visits, the TOP-50 traffic platform in the world, and the TOP-3 websites in our field. 

We are confidently growing every by X2 per year and successfully mastering it in different formats (as of the last - VR), implementing solutions based on ML algorithms, and developing experimental directions.

We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Duties:

• Handle and resolve customer complaints providing the best customer experience;
• Investigate complaints, troubleshoot issues and identify trending problems;
• Report bugs to the technical team.

Requirements:

• Very good English skills;
• Ability to work night shifts;
• 1+ year experience as a Customer Support Specialist or similar CS role;
• Perfect communication and problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters.

We offer:

• Cyprus experience: once a year Wisebits pays for a trip to Cyprus;
• Career growth and professional development in a rapidly growing project;
• Constant education & leveling up your skills;
• Unique opportunity to build your career among the best professionals on the market.