Support & Moderation Team Leader

Wisebits is a place where innovation and technology come together.  We strive to make our platform the best in this field, and we know it’s possible thanks to our professional team.  

Right now, we are looking for a talented professional who will become a part of our great team and  will become the Team Leader of this team.
We are looking for a colleague who will become a great example for the team, knows how to motivate and inspire the team to achieve high results and also has the skills to recognize the strengths of employees and the ability to work with the weaknesses of the team for further development and achieving better results.

 

Responsibilities:

  • Monitor and improve the quality and speed of content moderation;
  • Monitor and improve the quality of responses to user enquiries;
  • Evaluate the performance of team members;
  • Participate in the hiring of new employees;
  • Onboarding new team members;
  • Actively engage with the development team to optimise current processes.
     

    Requirements:
  • ❗The candidate must have EU work permit;
  • Excellent English and Russian skills;
  • Sufficient IT background;
  • Online Customer Support experience;
  • Career growth and professional development.

 

We offer:

  • A stable and competitive salary in euros;
  • The opportunity to work from any location where you feel comfortable and productive;
  • No bureaucracy: we have transparent administrative processes and communication.
Support & Moderation Team Leader
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